Privacy Policy

1. Purpose

This policy explains what information the platform collects when you complete an AI skin assessment, how that information is used, and the choices available to you.

2. Information collected

The platform may collect:

• Name and contact details, age and gender
• Photographs, facial images and skin images
• Questionnaire responses and appointment details
• Device information, IP address, cookies, analytics and communications

3. Sensitive personal data

Clinical photographs and health-related questionnaire responses are processed only for providing AI-assisted skin assessment, clinical workflow, appointment management and quality improvement, subject to applicable law and your consent.

4. AI processing

Images and questionnaire responses may be processed using artificial intelligence technology, including approved technology partners such as Orbo, solely for generating a preliminary AI-assisted assessment.

5. Use of information

Information may be used for AI analysis, clinical review, appointment scheduling, treatment planning, customer support, legal compliance, fraud prevention, analytics and service improvement.

6. Data sharing

Data may be shared with authorised employees, treating doctors, technology vendors, cloud providers and service partners strictly on a need-to-know basis and under confidentiality obligations.

7. Security

Reasonable administrative, technical and organisational safeguards are implemented to protect your information. No internet-based system can guarantee absolute security.

8. Your rights

You may request access, correction, withdrawal of consent or deletion of your personal information, subject to applicable law and legitimate business or medical record retention requirements.

9. Data retention

Data may be retained for operational, legal, medical record and regulatory purposes in accordance with applicable law.

10. Medical disclaimer

The AI report is informational only and is not a diagnosis, prescription or substitute for consultation with a registered medical practitioner.

11. Governing law

This policy is governed by the laws of India. Courts at Kolkata, West Bengal shall have jurisdiction, subject to any agreed dispute resolution mechanism.